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Meatless Monday

Catering Insurance

Meatless Monday

With the growing popularity of vegetarian and veganism, a whole new market has opened up. A fresh concept of ‘Meatless Monday’ has been introduced, with the hopes of encouraging more people to consider a plant-based diet, to better improve their health and the environment. Meatless Monday was introduced in 2003 by a health advocate, Sid Lerner, and has since become a global movement.

The concept is simple; encouraging people to cut animal products out of their diet once a week, every Monday. Many restaurants have become involved with meatless Monday, including big chains such as KFC, who have recently introduced their first, meat free, Vegan burger.

The real gems, however, are the smaller businesses located around the city of London. With the rise in demand for vegan and vegetarian options, many new cafes and restaurant catering to the plant-based diet have opened, London being the most popular city for these unique restaurants and cafés. 

So why not consider dropping meat from your diet once a week, you will notice the health benefits, do your bit for the environment and have the opportunity to try out some new vegan restaurants.

For more information on catering trends or to find out the best way to cover your catering venture visit cateringinsurance.co.uk

All content provided in this blog is for informational purposes only. Catering Insurance makes no representation as to the accuracy or completeness of information on this blog or found by following any link within the article. The owner will not be liable for any errors or omissions in this information nor for the availability of this information. The owner will not be liable for any losses, injuries, or damages from the display or use of this information. These terms and conditions of use are subject to change at any time and without notice.

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Coronavirus – Possible impacts on the Catering Industry

Coronavirus – Possible impacts on the Catering Industry

Coronavirus has thrown a whole lot of plans for a whole lot of people askew.  Not least those in the catering industry.

At the time of writing (13th March 2020) the government have not put the country into full lockdown, which is a good thing for those in the catering trade.  However, this could change at any time.  Additionally, despite the current status, many people in the trade are worried about prevention of the disease and ongoing trading.  The current risk level is ‘High’.

Social distancing measures are recommended and it is prudent therefore for restaurants and cafes to limit the number of customers they have on the premises at any one time.  This of course impacts on the covers per day which in turn impacts on income. 

People are out and about less, with more people working from home or self isolating.  As the pandemic continues this downturn in business is likely to continue or even get worse.  Keep in touch with your Chamber of Commerce or similar organisations to see what measures there are locally to help.  The budget was amended by the government to assist small businesses.  Cash flow issues should be flagged up and managed early. 

Whilst this can be good news for those with catering vans and trailers who already serve their customers in the open.  For the majority of catering businesses this is problematic, but at the moment can be overcome.  By limiting the number of customers inside and step up the cleaning and hand washing.  It is more important than ever for servers to be diligent about washing their hands and cleaning down between customers.  Also let customers know that you are using Coronavirus busting cleaning products diligently on all surfaces, especially the doors and toilet areas.  Recommend they keep to the social distance recommended and ensure staff observe that as far as possible.

The biggest impact is likely to be the downturn in income and this is something that industry leaders are bound to respond to in the coming weeks.

All content provided in this blog is for informational purposes only. Catering Insurance makes no representation as to the accuracy or completeness of information on this blog or found by following any link within the article. The owner will not be liable for any errors or omissions in this information nor for the availability of this information. The owner will not be liable for any losses, injuries, or damages from the display or use of this information. These terms and conditions of use are subject to change at any time and without notice.

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Catering Season is starting in the UK. Are you prepared?

Catering Season is starting in the UK. Are you prepared?

With the onset of warmer weather, more and more people are going to be heading out to make the most of the sunny weather. With the UK becoming increasingly cosmopolitan, hungry customers are trying new and varied foods more than ever before. These range from street foods, vegan shops and ethnic food stalls as well as, the more traditional ice cream and burger vans.

Coffee shops, cafés and restaurants will undoubtedly be thinking about putting tables and chairs outside in the coming weeks as the weather warms up. More customers will be opting to sit in the sun, whether to enjoy a coffee or a glass of wine with lunch. With the growing number of outside diners comes the additional risk of trips, falls, spillages and collisions with the passing public. Would you be fully insured in the event of an accident?

The start of Spring also signifies the start of the wedding season and many happy couples are now choosing catering companies with mobile catering services to keep their guests well fed on their big day. Increasingly, couples are now opting for a more relaxed catering style in the form of cold buffets, finger food and festival style food vans. One thing is certain, however, that whether you are offering a sit-down fine dining menu or a less formal selection of tasty treats, you will need to make sure you are covered in the event that anything should go wrong on the day.

As well as weddings, many companies chose to hold team building days during the summer months. BBQs and hog roasts are a popular choice at such events, usually supplied by local catering companies. Fairs, festivals and fetes are popular attractions on sunny days, where you can usually find a whole range of different catering styles. If your business provides succulent roast pig and stuffing, or burgers, hotdogs and ice creams, no doubt you will find the summer months your busiest time. It is therefore important to make sure you are fully covered for any eventuality to make sure business runs smoothly for the whole of the season. You certainly don’t want your most profitable time of the year cut short by an unseen mishap that you were not prepared for!

Whether your catering business operates from a van, a café or a restaurant, it is important that you are correctly insured to ensure you are fully covered and ready for the new wave of customers who will inevitably be queueing up to taste your dishes in the coming months. The smallest unseen eventuality could prove to be very costly – an accident or an injury or something as simple as your freezer breaking down and all your food being spoilt.

Catering Insurance can offer you the a range of insurance packages to suit your needs so you can go about your summer trade with complete peace of mind.

All content provided in this blog is for informational purposes only. Catering Insurance makes no representation as to the accuracy or completeness of information on this blog or found by following any link within the article. The owner will not be liable for any errors or omissions in this information nor for the availability of this information. The owner will not be liable for any losses, injuries, or damages from the display or use of this information. These terms and conditions of use are subject to change at any time and without notice.

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The Importance of Customer Service in the Catering Industry

The Importance of Customer Service in the Catering Industry

The customer is the blood line of any business. Without the customer the business would cease to operate. In fact, customer satisfaction is the biggest measure of success for any business. Therefore, it is so important in any type of industry to make sure the customer’s satisfaction is of paramount importance. A happy customer is likely to be a repeat customer, and nothing is a better advertisement for a business than word of mouth. A great review can make a business thrive while one bad review can have lasting damaging effects. Hence the old saying, the customer is always right.

This is especially true in the catering industry, where not only does a customer want to buy a product – they want to eat it, savour it and enjoy it. Unlike a faulty car radio or a book with missing pages, a hotdog once eaten, cannot be returned. A customer who has been served an inedible sandwich is unlikely to ask for it to be replaced with another.

Of course, it is unreasonable to expect that every single sale you make will exceed expectations but there are certain steps you can take to ensure that the service your customer receives is worth the money they spend.

Listening to your customer plays a key role in making sure your business runs smoothly, whether it be sitting down with them to carefully discuss a large catering job or simply making sure your staff are trained to take orders correctly; it is vital your customer feels they have been heard and understood. Nothing is more infuriating than being served the wrong meal and having to wait twenty minutes for the correct one, while everyone on your table has already finished theirs.

Cleanliness, good hygiene and a safe environment is imperative. No one wants to eat from a grubby plate no matter how delicious the food might be. Service with a smile is equally as important. It’s simply not enough these days to say please and thank you. Only excellent customer service will set you apart from rival businesses.

But of course, even the best laid plans occasionally do go wrong. Accidents do happen and even the most diligent employees do make mistakes. Your ability to maintain superb customer service even in the face of such situations is what will stand you apart from other business. Your ability to cope in the worst possible scenarios could determine the future of your business. In the unlikely event of food poisoning, a trip or a fall at your establishment or a waiter spilling hot coffee over a customer, would you survive a possible compensation claim?

At cateringinsurance.co.uk we can provide many options that will meet your needs for your catering service, no matter how big or small your business is, meaning you can concentrate on providing outstanding customer service safe in the knowledge that if anything does go wrong, we’ve got you covered.

All content provided in this blog is for informational purposes only. Catering Insurance makes no representation as to the accuracy or completeness of information on this blog or found by following any link within the article. The owner will not be liable for any errors or omissions in this information nor for the availability of this information. The owner will not be liable for any losses, injuries, or damages from the display or use of this information. These terms and conditions of use are subject to change at any time and without notice.

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How to have the advantage – Be the best independent Fish and Chip Shop

Fish and Chip Shop Insurance

How to have the advantage – Be the best independent Fish and Chip Shop

A few ideas to help ….

Fish and Chips are still the number one takeaway in Britain and with some managing profits of up to 50% it can be a lucrative business.

Anyone, thinking of setting up a fish and chip shop takeaway business should consider that it is not as easy as it may seem. 

The very best use the best fresh fish whenever possible and have a small stock of frozen only for when there is an unexpected busy day or shortage of fresh fish due to stormy weather or transport problems.  Fresh fish will need preparing and this is actually quite a skilled job.

Buy in the best potatoes for frying and chip them yourselves.  Buying in ready chipped is tempting but freshly peeled and chipped potatoes do taste much better.

Consider going for the NFFF Quality Award:

https://www.nfff.co.uk/pages/what-is-the-nfff-quality-award-and-why

It will give you an edge over competitors and boost staff morale.

If you need to use frozen, tell the customer and explain why. A sudden drop in flavour or quality could lose customers, but if they know why, they’ll be more likely to return.

If yours is an independent fish and chip shop, be proud of that fact and promote it.  Make it clear that you only use the best and freshest ingredients.  All your staff should have hygiene certificates, display them.  Make sure you get a high food hygiene rating score and display it in the window.  Don’t use stock photos or bland pricing boards. Use photos of your actual food and brand the pricing board in way that is as individual as you are.

Always, let the customer know they are valued.

A Fish and Chip Shop is a great business and anyone who can sell good, fresh food and keep a spotlessly clean premises and happy staff should do very well.

If you are Fish and Chip Shop owner and would like to Insure your Fish and Chip Shop, please get in touch with us. We’d love to hear from you.

All content provided in this blog is for informational purposes only. Catering Insurance makes no representation as to the accuracy or completeness of information on this blog or found by following any link within the article. The owner will not be liable for any errors or omissions in this information nor for the availability of this information. The owner will not be liable for any losses, injuries, or damages from the display or use of this information. These terms and conditions of use are subject to change at any time and without notice.

By in ,

The Importance of Customer Service in the Catering Industry

The Importance of Customer Service in the Catering Industry

The customer is the blood line of any business. Without the customer the business would cease to operate. In fact, customer satisfaction is the biggest measure of success for any business. Therefore, it is so important in any type of industry to make sure the customer’s satisfaction is of paramount importance. A happy customer is likely to be a repeat customer, and nothing is a better advertisement for a business than word of mouth. A great review can make a business thrive while one bad review can have lasting damaging effects. Hence the old saying, the customer is always right.

This is especially true in the catering industry, where not only does a customer want to buy a product – they want to eat it, savour it and enjoy it. Unlike a faulty car radio or a book with missing pages, a hotdog once eaten, cannot be returned. A customer who has been served an inedible sandwich is unlikely to ask for it to be replaced with another.

Of course, it is unreasonable to expect that every single sale you make will exceed expectations but there are certain steps you can take to ensure that the service your customer receives is worth the money they spend.

Listening to your customer plays a key role in making sure your business runs smoothly, whether it be sitting down with them to carefully discuss a large catering job or simply making sure your staff are trained to take orders correctly; it is vital your customer feels they have been heard and understood. Nothing is more infuriating than being served the wrong meal and having to wait twenty minutes for the correct one, while everyone on your table has already finished theirs.

Cleanliness, good hygiene and a safe environment is imperative. No one wants to eat from a grubby plate no matter how delicious the food might be. Service with a smile is equally as important. It’s simply not enough these days to say please and thank you. Only excellent customer service will set you apart from rival businesses.

But of course, even the best laid plans occasionally do go wrong. Accidents do happen and even the most diligent employees do make mistakes. Your ability to maintain superb customer service even in the face of such situations is what will stand you apart from other business. Your ability to cope in the worst possible scenarios could determine the future of your business. In the unlikely event of food poisoning, a trip or a fall at your establishment or a waiter spilling hot coffee over a customer, would you survive a possible compensation claim?

At cateringinsurance.co.uk we can provide many options that will meet your needs for your catering service, no matter how big or small your business is, meaning you can concentrate on providing outstanding customer service safe in the knowledge that if anything does go wrong, we’ve got you covered.

All content provided in this blog is for informational purposes only. Catering Insurance makes no representation as to the accuracy or completeness of information on this blog or found by following any link within the article. The owner will not be liable for any errors or omissions in this information nor for the availability of this information. The owner will not be liable for any losses, injuries, or damages from the display or use of this information. These terms and conditions of use are subject to change at any time and without notice.